Shipping, Returns & Customer Care

🚚 Shipping Policy

Fast & Reliable U.S. Fulfillment

All orders are fulfilled from our U.S.-based logistics network to ensure speedy and secure delivery. Most packages are processed within 1–2 business days (Monday to Friday) and arrive within 3–7 business days, depending on your location and selected carrier service.

We work with multiple fulfillment centers to reduce shipping delays and deliver the best experience possible — regardless of where you're located in the United States.

💸 Free Shipping on $49.99+

Enjoy FREE standard shipping on all orders over $49.99 USD (after discounts). Additional charges such as adult signature verification, taxes, or optional express upgrades do not count toward this subtotal.

Shipping costs are automatically calculated at checkout, and free shipping will be applied when eligible — no promo code needed.

✅ Adult Signature Required

In compliance with federal laws, all shipments containing age-restricted items (e.g., vape products) require an adult (21+) signature and valid ID upon delivery. A small fee for this service is included during checkout.

Please ensure someone 21 or older is available to receive the package, or the carrier may not complete the delivery.

📦 Delivery Timeline Overview

Please note: Double-check your shipping address before placing your order. Incorrect or incomplete addresses may result in failed deliveries or delays. Reshipping due to address errors will incur additional fees.

Domestic Shipping Only

We currently ship only within the United States. We do not deliver to:

• PO Boxes

• APO/FPO military addresses

• U.S. territories (e.g., Puerto Rico, Guam)

Delivery is available to all 50 states where permitted by local law.

📦 Shipping & Handling

Orders are processed Monday through Friday from 9:00 AM to 3:00 PM PST (UTC-8), excluding major U.S. holidays. Orders are handled in the order they are received.

• Normal processing times range from 1 to 2 business days.

• During holidays or sales events, processing may take up to 10 business days.

Estimated Transit Times (start after processing):

• Deliver-It: 2–5 business days

• GLS: 2–5 business days

• Next Day: 8–10 business days

• Stat Delivery: 4–10 business days

• Better Trucks: 5–8 business days

• Regional Carrier S: 5–8 business days

• Regional Carrier Ground: 15–25 business days

Example: If you choose a 3–10 day shipping option, the total wait time including processing may be 4–12 business days.

We utilize multiple U.S.-based fulfillment centers and regional carriers to ensure smooth delivery nationwide. In some cases, your order may be shipped from an international warehouse via a trusted partner to optimize inventory.

❗ Order Cancellation and Returns

Once your order has shipped, cancellation is not possible. However, you may request a return after delivery according to our return policy.

If you need any assistance, please contact us at:
📧 [email protected]

Let me know if you want me to draft the Return Policy or other sections as well!

🔁 Return & Cancellation Policy

7-Day Satisfaction Guarantee
We want you to be 100% satisfied. If you're not happy with your order, you may request a return or exchange within 7 days of delivery — no questions asked.

Return Requirements:

• Product must be unused and in original packaging

• Must include proof of purchase (order number or invoice)

To start a return, contact us at:
📧 [email protected]

Refunds
Once your return is approved and received, we’ll notify you via email and issue a full refund to your original payment method within 5–10 business days.

Late or Missing Refunds?

• First check your bank or PayPal account again

• Then contact your card issuer or bank (some refunds may take several days to appear)

• Still need help? Contact us at: [email protected]

Order Cancellation
You may cancel an order before it has shipped. Orders that have already been fulfilled or shipped cannot be canceled. However, you may still request a return after delivery.

🛡️ Notes & Important Reminders

• One shipping charge per order, including returns — no restocking fee.

• Tracking may take 1–3 days to update depending on the shipping carrier.

• If your package is marked “Delivered” but you haven’t received it, please check with your local post office or delivery point first.